E-commerce
Deflect the routine, escalate the rest.
Order-status and return questions swamp small support teams. Voxora answers policy questions from approved knowledge; when a supported store is connected, it can use configured order data. Exceptions stay visible for human follow-up.
How it runs
- 1Identify the caller's question and the relevant order details they provide.
- 2Use approved policy knowledge, and connected store data only where the integration is configured.
- 3Record disputes and edge cases for follow-up or verified handoff where available.
The guardrail
With strict grounding enabled, the agent is instructed to use approved documents and say when information is missing. Review and test policy answers.