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Terms of Service

Last updated October 2026

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and JB Learning Systems Pty Ltd (ABN 96 696 942 935, ACN 696 942 935), an Australian company and the owner and operator of Voxora ("Voxora", "we", "us", "our"), governing your access to and use of the Voxora website, console, interactive demo and platform (the "Service"). By creating an account, using the demo, or otherwise using the Service you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you use the Service for an organisation, you confirm you are authorised to bind it. Your use of the platform is also governed by any order or agreement entered into at sign-up, which prevails over these Terms to the extent of any conflict.

2. The Service

Voxora provides AI voice agents that answer inbound calls and run outbound calling campaigns on phone numbers you provision through the platform, together with related console, knowledge-base, scheduling and analytics features. Features, integrations and limits may change, be added or be removed. We may impose usage limits to manage cost, capacity and fair use.

3. Accounts and eligibility

  • The Service is for business and professional use by users aged 18 or over.
  • You must provide accurate information and keep it current, and use the account access or registration path made available to you with your email address.
  • You are responsible for safeguarding credentials and for all activity under your account, and must notify us promptly of any unauthorised use.

4. Acceptable use and calling-law compliance

You are responsible for how you use the Service and for complying with all laws that apply to your calls, including consent, call-recording, do-not-call and calling-hours rules in the places you call. You agree not to:

  • use the Service unlawfully, deceptively or for abusive, harassing or fraudulent calling, or to deliver unlawful, infringing or harmful content;
  • disable, obscure or circumvent the mandatory introduction identifying a Voxora assistant acting for the business;
  • reverse engineer, scrape or copy the Service except as permitted by law, or interfere with, overload or attempt to bypass its security or usage limits;
  • resell or commercially exploit the Service without our written consent, or use it to build a competing service.

We may investigate and take action, including suspending or terminating access, for suspected breaches.

5. Your data and our role

You retain ownership of the content and data you provide and generate through the Service, including knowledge-base content, contact lists and call records. You grant Voxora a worldwide, non-exclusive, royalty-free licence to host, process and transmit that data solely to operate, secure and improve the Service for you. For personal information about your callers and contacts, you are the controller and Voxora acts as your processor under our Privacy Policy and a data-processing addendum available on request; you are responsible for having the necessary rights and consents for that data.

6. Billing, credits and payment

  • Prepaid usage: the platform is prepaid — you top up credits and usage is metered against your balance at the rates shown on the pricing page and in the console.
  • Taxes: prices may include or exclude GST/VAT/sales tax depending on your location; we charge applicable taxes as required by law.
  • Payment: web payments are processed by a third-party payment processor; we do not store full card details. You authorise charges to your chosen method.
  • Credits: credits are valid for the period stated at purchase, have no cash value and are non-transferable. We may change prices prospectively; changes do not affect credits already purchased.
  • Failed payment: we may suspend access if a payment fails or is reversed.

Your statutory rights come first: nothing in these Terms excludes any consumer guarantee or remedy that cannot lawfully be excluded (see Section 11). Outside those rights, paid amounts are generally non-refundable, though we may grant refunds at our discretion.

7. AI features and outputs

The Service uses generative AI. You understand that AI outputs may be inaccurate, incomplete or not unique; that the agent is not a substitute for professional, legal, medical or financial advice; and that you are responsible for reviewing outputs and for the instructions and knowledge you configure. We do not warrant that AI features will be error-free or meet every requirement.

8. Intellectual property

The Service and all content other than your data — including software, designs, text, graphics, trademarks, and their selection and arrangement — are owned by Voxora or its licensors and protected by Australian and international law. Except for the limited right to use the Service under these Terms, you receive no rights in our intellectual property, and you may not use our name, logo or branding without our prior written consent.

9. Third-party integrations

The Service may integrate with or link to third-party services (for example, a connected calendar, sign-in, payment and telephony services). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. You are responsible for maintaining any third-party account you connect and for the permissions you grant.

10. Disclaimers

Except as required by law (including the Australian Consumer Law — see Section 11), the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and accuracy, and that the Service will be uninterrupted, secure or error-free. You use the Service at your own risk. We work to keep the Service available but do not guarantee uninterrupted operation.

11. Australian Consumer Law

Certain rights and guarantees are conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and cannot be excluded. Where our liability for a breach of such a guarantee can lawfully be limited, it is limited, at our option, to re-supplying the relevant services or paying the cost of re-supply. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

12. Limitation of liability

Subject to Section 11 and to the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, data or goodwill; and (b) our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or AUD 100.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Voxora and its officers, employees and agents from claims, damages and expenses (including reasonable legal fees) arising from your data, your calls, your use of the Service, or your breach of these Terms or of applicable law.

14. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access, with or without notice, if you breach these Terms, if required by law, or to protect the Service or others. Sections that by their nature should survive termination — including intellectual property, disclaimers, liability limits, indemnity and governing law — survive. On termination, unused credits are treated as set out in Section 6 and applicable law.

15. Changes to the Service and these Terms

We may modify the Service or these Terms. For material changes to the Terms we will provide reasonable notice and update the "Last updated" date. Your continued use after changes take effect constitutes acceptance; if you do not agree, stop using the Service.

16. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and you and Voxora submit to the non-exclusive jurisdiction of the courts of that state and the Commonwealth of Australia. Mandatory consumer-protection laws of your country of residence continue to apply where relevant.

17. Dispute resolution

If you have a concern, contact us first at hello@voxora.au so we can try to resolve it informally before pursuing formal proceedings.

18. General

  • Entire agreement: these Terms, the Privacy Policy and any order form are the entire agreement regarding the Service.
  • Severability: if any provision is unenforceable, the rest remains in effect.
  • No waiver: our failure to enforce a right is not a waiver.
  • Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale.
  • Force majeure: we are not liable for failures caused by events beyond our reasonable control.

19. Contact

JB Learning Systems Pty Ltd — Legal
ABN 96 696 942 935  |  ACN 696 942 935
Unit 909, 21 Dunkerley Pl, Waterloo NSW 2017, Australia
Email: hello@voxora.au